Legal notice

This Return & Refund Policy complies with:

California Civil Code § 1723 — Refund Policy Notice Requirement

California Health & Safety Regulations — Hygiene and contamination risk for cosmetics, hair, nail, and personal care products.

By completing a purchase at Rafex Beauty Distribution, the customer acknowledges and agrees to this Return & Refund Policy.Agreed Delivery Method

As most shipping companies have adopted new delivery methods, all packages will now be left near the front door of the house. In apartment buildings, they may be left with the front desk, if available, or simply on the mailroom floor. For USPS, small packages that fit will be placed inside the mailbox. By placing an order with us, you hereby agree to accept deliveries using the methods mentioned above. Consequently, packages with a “DELIVERED” tracking status will be considered delivered, and you shall not dispute their delivery status.

Damages and issues

Before sending the order in Rafex all items passing checking, electric  tools are checked, and will be packed perfectly to get to the  costumer  in excellent  condition. Please inspect your order upon reception, and if there is any issue contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right or help to get instructed how to claim courier center.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned: Nail gel polishes, lacquers, hard gels, and all goods that are sealed, hair colors, Bleaching pasts, ampoules.  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (Unopened Item in the USA)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Other Important Terms

In cases where orders are undeliverable due to customers supplying incorrect or incomplete shipping information, at our discretion, we may reship returned or lost orders without additional charges. However, if the customer is requesting a refund, we will deduct the shipping cost, the return shipping cost (if any), and a 15% restocking fee from the original purchase amount.

In cases where international orders are undeliverable due to customers supplying incorrect or incomplete shipping information, not paying import taxes and/or any other local fees in their country, not responding to courier calls, and/or demands for additional information, at our discretion, we may reship returned or lost orders without additional charges. However, if the customer is requesting a refund or denied the package, we will deduct the shipping cost, the return shipping cost (if any), and a 15% restocking fee from the original purchase amount.

Professional Purchase Agreement

Rafex Distribution LLC and its affiliates sometimes DBA Rafex Beauty (collectively Rafex) distribute and sell high quality hair care, cosmetics, nail, skin care and other products (the “Salon Products”) provided by a variety of manufacturers, many of which have agreements with RAFEX limiting sale of their products to salons and professionals in the cosmetology field. As such, RAFEX Companies requires customers to abide by the terms of this Professional Purchase Agreement (“Agreement”).

By purchasing products or maintaining a Rafexaccount, you agree to these terms. Rafex may update this Agreement, and continued purchases imply acceptance of changes.

Key Terms:

  1. Usage of Salon Products: Products must be used at Salon Professional’s business for services or sold to legitimate clients for personal use. Sales in bulk, via unauthorized channels (internet, mail order, etc.), or at flea markets are prohibited. Rafex may audit sales records, which must be maintained for two years.
  2. Professional Use Only Products: Products labeled “for professional use only” must not be sold under any circumstances but may be used in providing cosmetology services.
  3. Product Codes: Salon Professional must not tamper with batch or tracking codes on any products.
  4. Violations: In case of a violation, Rafex or the manufacturer may seek an injunction and claim damages, including the retail price of improperly resold products and legal fees.
  5. Employee Awareness: Salon Professional must ensure employees comply with this Agreement. Rafex reserves the right to cease providing products at its discretion, including for ordering excessive volumes or diverting products.
  6. Third-Party Beneficiaries: Manufacturers of Salon Products are third-party beneficiaries of this Agreement and may enforce compliance. Rafex may share customer details with manufacturers for this purpose.
  7. Termination: Either party may terminate the Agreement for future purchases at any time. Obligations concerning past purchases will survive. This Agreement is governed by Texas law.

By purchasing or maintaining an account, you accept these terms.